1. Do you ship to my country?
At this time the Asoka eStore is able to ship only within the United States. Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or international addresses.
2. I live outside the US, will I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
3. When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.
4. Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
5. Can I change my shipment method?
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
6. What is your shipping cut-off?
Orders placed on or before Noon PST, will typically ship out that same business day. Due to order processing times this is not guaranteed.
7. What kind of shipping methods are used?
Next Day Shipping, A.M.: Morning of the next business day after shipment. Items may be shipped by a variety of carriers, including UPS and FedEx.
Next Day Shipping, P.M.: Afternoon of the next business day after shipment. Items may be shipped by a variety of carriers, including UPS and FedEx.
2 Day Shipping: Afternoon of the 2nd business day after shipment. Items may be shipped by a variety of carriers, including UPS and FedEx.
Standard Shipping: 2 to 7 business days after shipment. Items may be shipped by a variety of carriers, including UPS and FedEx.
Please visit www.fedex.com or www.ups.com for specific delivery times and service availability for your area.
NOTE: From time to time, it may be necessary to ship products with special handling rules, service levels and/or weight and size restrictions using another carrier. You will be notified at time of shipment which carrier has been selected for your order and details on how to obtain delivery information.
* Products that are currently in stock typically ship out the same day, if your order is received by 3 p.m. E.S.T. and your payment has been verified. Incomplete or incorrect information may result in processing delays.
* If your shipping information differs from your bill to information, your order may be delayed for verification. Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or international addresses.
* Please note that we do not offer Saturday, Sunday, or holiday shipping/delivery.
* To Track your items after placing your order, please return to the Store and click the "Order Tracking" link on the homepage and enter your email and password.
* For more information, please visit the "Customer Service" section.